We treat responsible gambling as part of how we run our service, not an afterthought. Our aim is for you to enjoy the games we offer while staying fully aware of the financial and social risks that gambling can carry. Play should stay a source of entertainment, and the moment it stops feeling that way, it is worth pausing to look at your habits honestly.
Keeping your play under control
Gambling works best when you see it as a way to spend free time, never as a source of income. Most players manage this without difficulty, risking only what they can comfortably afford to lose. For some, that balance is harder to hold. To stay in control and reduce the risk of a problem developing, keep these points in mind:
- Treat any money you play with as the cost of entertainment, not an investment you expect back.
- Never chase a loss. A losing session does not owe you a win, and another chance always comes later.
- Only ever play with spare funds, after your essential costs are covered.
- Keep track of both the time and the money you put into your sessions.
- If you feel you need a break, our support team can suspend your account for a set period on request.
- For a full stop, email us and we will close your account as quickly as we reasonably can.
When you ask us to self-exclude, it remains your responsibility to tell us about any other accounts you hold and to avoid opening new ones. We will take reasonable steps to block fresh registrations during that period, but we cannot be held liable for losses on accounts we were not told about. If gambling is causing you concern, one of the organisations listed further down can offer independent support.
A short self-check
If you are worried that gambling is affecting your life or the people around you, the questions below can help you see the situation more clearly. Answer them honestly:
- Does gambling pull you away from work, study, or daily responsibilities?
- Do you gamble mainly to fill time or escape boredom?
- Do you often play alone for long stretches?
- Have people close to you raised concerns about how much you play?
- Have you lost interest in family, friends, or hobbies because of it?
- Have you hidden or lied about the time or money you have spent?
- Have you borrowed, or worse, to fund your play or clear gambling debts?
- Do you keep playing until every dollar is gone?
- Do you rush to win back money straight after a loss?
- Do you feel anxious or low when your funds run out mid-session?
- Do stress or frustration push you toward gambling?
- Has gambling ever left you feeling depressed?
If you answered yes to several of these, it may point to a developing problem. Reaching out early makes a real difference, and the groups below can give you advice and practical help at no cost.
Where Canadian players can find help
The following organisations offer free, confidential support to anyone in Canada dealing with gambling harm, whether it is affecting you directly or someone you care about:
- ConnexOntario – runs a 24/7 helpline across Ontario for gambling, mental health, and substance concerns.
- Gamblers Anonymous – is a peer support fellowship with meetings across Canada.
- GamCare – offers information, advice, and structured help for anyone affected by gambling
If you live outside Ontario, most provinces run their own funded support lines, and your provincial health service can point you to the nearest one. You do not need to be in crisis to call. These services help people at every stage, including those simply wanting to check their habits.
Protecting players under 18
Anyone under the age of 18 is barred from registering with us, and doing so is against the law. We carry out age checks on every customer, and any winnings tied to an underage account are voided in full. We take this obligation seriously and act on it consistently.
Keeping minors off gambling sites
If you share a device with family members or others who are not legally permitted to gamble, filtering software provides a useful layer of protection. Parental control tools let you restrict access to gambling content and keep children away from these pages.