Please read the following carefully before you use this website. By opening any page or using any part of the service, you agree to be bound by everything set out below, along with our privacy notice, cookie notice, and the specific rules attached to any bonus, promotion, or individual game. Where the terms of a promotion differ from these general rules, the promotion terms take priority. If you do not accept all of this, you should not register an account or continue using the site. We provide access to games only over an encrypted, protected connection, and the English text of these terms is the binding version in the event of any translation conflict.
Eligibility and access
You may use the service only if you are at least 18 years old, or older where your local law demands it. It is your own responsibility to know whether online gambling is permitted where you live, and to stop using the site if that ever changes. Residents of a number of restricted countries cannot open accounts or add funds, and we may update that list at any time without prior warning. Some game studios apply their own territorial limits on top of ours, so a title you find may be restricted depending on your location. By accessing any such game, you confirm you are not barred from doing so.
Your account
To use the full service you need a personal account registered in your real name. We allow one account per person, household, address, phone number, email, and IP address. Any extra accounts count as duplicates, and we may close them, cancel any promotions tied to them, and void winnings without compensation. Keep your login and password private, since we treat any activity under your credentials as your own and cannot be held responsible for unauthorised access. You may not sell, buy, or transfer an account. To close your account, email our support team; this is possible only when the balance is zero and no withdrawals are pending. We may also decline to open, or choose to close, an account without giving a reason.
Verification checks
We may ask for documents to confirm your identity, age, residence, and source of funds, both before and after any deposit or withdrawal. Requested items must reach us within 30 days, and we usually complete a review within 10 days of receiving a full response. Payments and account access can be held until these checks are finished, and an account may be closed permanently if the information is not supplied in time. Third-party services and fraud-prevention tools may carry out some of these checks on our behalf.
Deposits, withdrawals, and balances
Financial operations run through the payment systems shown on the site, and withdrawals are, where possible, sent back to the method used for the deposit. Your balance is not a bank deposit, earns no interest, and carries no third-party guarantee. Deposited funds must be wagered at least once before a withdrawal, with a minimum monthly threshold of 30 CAD. Withdrawal requests are handled within three business days, subject to the checks above, and are capped by monthly limits tied to your loyalty level, which range from 10,500 CAD up to 30,000 CAD per month across five tiers. You may hold no more than three pending withdrawals at once. An account left dormant for 180 days may be charged a small monthly administration fee of 0.75 CAD until the balance reaches zero.
Bonuses and fair play
Any promotional offer carries its own conditions and a wagering requirement expressed as a multiplier, and each offer is limited to one per person, household, and shared device or connection. Different game categories count differently toward wagering, with most slots contributing fully and table games contributing nothing. Attempting to withdraw before the wagering target is met voids the bonus and its winnings. We treat low-risk betting patterns, hedging, and any attempt to exploit a bug as promotion abuse, and we may void the affected winnings in response.
Liability, complaints, and changes
Game outcomes are decided by a certified random number generator, and the server record is final in any dispute. We accept no liability for losses arising from gambling, from errors you make when entering information, or from events outside our control. You may raise a complaint by email, and we aim to respond within 10 days. We may revise these terms at any time, with changes taking effect once posted, so check this page regularly. Continued use after an update signals your acceptance of it.